Restaurant Rick Podcast
A career as a McDonald’s multi-market franchisee and fine dining owner brings unique problem-solving techniques and lessons learned from the ground up. Hiring, training and retention concepts for outstanding staff and customer loyalty. Stronger operational improvements, delivering consistent sales increases and excellent cash flow.
Restaurant Rick Podcast
S1E29 — The Customer Is NOT Always Right
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Restaurant Rick
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Season 1
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Episode 29
A difficult customer can shake up your front-liners and cause your favourite guests to feel uncomfortable. Learn how the right tactics can manage the tough customer for better outcomes.